Terms and Conditions
Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your submittal of any purchase order indicates your acceptance of these terms and conditions. These terms and conditions shall supercede any earlier terms and conditions included with any purchase order, whether or not such terms and conditions are signed by MTI Corporation. MTI Corporation reserves the right to make changes to this site and these terms and conditions at any time.

Payment Method
You may order products from this on-line store using VISA, MasterCard, Discover and American Express. To protect you against unauthorized charges, credit card orders that are shipped to addresses other than your billing address will require additional verification. All credit card orders are subject to verification and approval.For open account information and overseas customers, please contact our Customer Service Department. Hard copy PO with valid PO number is required for all term customers.

Sales Tax
MTI Corporation shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within California. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.

Placing Order
To streamline your purchase and eliminate the waiting time on the phone, all orders and pricing shall be made through the Internet. The pricing on the Internet will be a real time pricing.

 For any cancellation of purchase order confirmed MTI Corporation reserves the right to charge a minimum of 25% restocking fee, including the cost of processing, shipping from vendor, labor, and packing materials.

Shipping and Handling
Orders are usually shipped within 2 business days. Occasionally, orders may take up to 30 business days for shipment depending on the availability. Normal shipping is by UPS. FedEx service is also available. Shipping and handling fees are non-refundable. All sales are FOB Richmond, CA 94804.

For addresses in the 50 United States, we ship with the following exceptions:

• Hotels / Motels, etc. (USA)
• Trade Shows / Conventions / Conferences
• Freight Forwarders

We apologize for any inconvenience this may cause our customers and hope to offer additional shipping options in the very near future.

Damaged Merchandise
You must report all damaged merchandise to the carrier (UPS, FedEx) and send MTI Corporation a copy of the inspection report. It is important that you request the carrier to contact MTI Corporation at (510) 525-3070. We reserve the right to replace damaged parts or entire product. A $30 re-boxed fee will be assessed for any product returned in a damaged box. Please examine all merchandise before assembling. MTI Corporation will not accept any merchandise back that has been assembled or attempted to be assembled.

Back Ordered Items
When products are back-ordered the following will apply:
1. If the back ordered product is scheduled to reach MTI Corporation warehouse within thirty (30) business days, your order will be held up in order to complete your shipment.
2. If a back ordered product will be out-of-stock for more than 30 business days or has been discontinued, our sales representative will inform you by contacting you about this matter.

Returns and Refunds
MTI guarantees the quality of all products. If you are not satisfied with the products because it does not meet the claimed specification, you can exchange them or claim refund within thirty (30) calender days of the original invoice date. All products returned to us must be accompanied by a Return Merchandise Authorization (RMA). Contact our customer service department to obtain an RMA number.
We need the following information in order to issue an RMA:
(1) order number or invoice number (on your original invoice)
(2) MTI Corporation's part number and quantity.
(3) Reason for return and the nature of the problem.
All RMA numbers are good for fifteen (15) days from the date of issued. Prepaid shipping is required for all returned products. A copy of your original invoice is required to process your return. Returned merchandise must be in original, new, re-sellable condition and be accompanied by all original packaging, documentation and accessories. Therefore please check the packaging and label carefully to be sure you receive the correct product and version. In all cases, returned product must be shipped prepaid with an approved RMA number clearly shown on the shipping label.
Shipping and handling are not included in the refund. Merchandise can not be returned due to customer's inpoper storage. (some of our single crystal products must be kept under a certain temperature and/or under no moisture dry condition) MTI Corporation reserves the right to refuse merchandise or impose a minimum of 25% restocking fee for any returns not meeting the above requirements. All merchandise must be received before any refunds or replacement can be processed (no cross-shipping). Please allow two (2) weeks for processing. Opened consumable supplies may not be returned or refunded.

Machines warranties usually are for one year from the date of original invoice for all parts.

Warranty Disclaimers/ Limitation of Liability
MTI Corporation's warranty/Liability is strictly limited to the price paid by the customer subject to the terms and conditions described above and there is no warrananty, expressed or implied against any consequential loss or damage. There is no warranty on Alumina tubes, quartz tubes, and heating elements.

MTI Corporation is not responsible for lab experiment failure, or any other damages due to imporper handling of the materials. This is disclaimer by MTI Corporation in no way affects the terms of a manufacturer's warranty, if any.

Material Safety Data Sheet
Federal Hazard Communication Standard requires manufacturers or distributors to publish and distribute "e;Materials Safety Data Sheet (MSDS)"e; It additionally requires manufacture and distributors to furnish a copy of the MSDS for the users of their products. Accordingly a MSDS will be enclosed with each shipped product when you request so. We suggest that you make this information available to each and every user of our products.

Typographical and Misprinted Errors
We are not responsible for typographical or pictorial errors though we make every possible effort to avoid them. We reserve the right to change or correct prices or substitute products and manufacturers. Item's picture may be for representative items only! Specifications and descriptions are subject to change without notice.

Copyright and Trademark Notice
This site is owned and operated by MTI Corporation. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of MTI Corporation, Copyright ?1994-2002, ALL RIGHTS RESERVED. All audio and video clips are the sole property of MTI Corporation or their respective content providers. All software used on the site is the sole property of MTI Corporation or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without MTI Corporation prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
MTI Corporation is a registered trademark, or service mark of MTI Corporation. All other trademarks or service marks are the property of their respective owners. The use of any MTI Corporation trademark or service mark without MTI Corporation express written consent is strictly prohibited.

This site may contain links to other sites on the Internet that are owned and operated by third parties. Please note that MTI Corporation is not responsible for the operation of or content located on or through any such site.

Jurisdiction and Venue
You agree that any legal action brought against MTI Corporation shall be governed by the laws of the State of California without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the MTI Corporation sites shall be an appropriate federal or state court located in Contra Costa County, California.

Contact Information Address
MTI Corporation
860 South 19th  Street
Richmond, CA 94804, USA
Tel: 510-525-3070
Fax: 510-525-4705

Monday-Friday: 8:30am-5:00pm PST,
On-line Shopping: 24 Hours
Sales E-mail: info@mtixtl.com